Data Protection Policy

bdg999 Privacy Policy

Your personal information is completely safe with us — learn in detail here how bdg999 collects, uses, and protects your data.

Last Updated: January 2026

Table of Contents

  1. Introduction and Scope
  2. What Information We Collect
  3. How We Collect Information
  4. Purpose of Using Information
  5. Sharing and Disclosure of Information
  6. Cookies and Tracking Technologies
  7. Data Security Measures
  8. Data Retention Period
  9. Your Rights
  10. Privacy of Minors
  11. Policy Changes
  12. Contact

Introduction and Scope

bdg999 is a trusted online betting and casino platform serving users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy clearly describes how your information is managed when you use bdg999's website, applications, and services.

This policy applies to all services of bdg999. By registering on our platform or continuing to use our services, you are considered to have fully accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

If you disagree with any part of this policy, please stop using our services and contact our support team for any questions.

What Information We Collect

bdg999 collects the following types of personal information:

Identity Information

  • Full name (in Bengali or English)
  • Date of birth (for age verification)
  • National ID or passport number (where applicable)
  • User photo or document scan (for verification)

Contact Information

  • Mobile number
  • Email address
  • Current address (where applicable)

Financial Information

  • bKash, Nagad, Rocket, or Upay account number
  • Bank account details (for bank transfers)
  • Deposit and withdrawal transaction history

Activity Information

  • Account login time and date
  • Betting history and game types
  • Device information (IP address, browser version, operating system)
  • Session duration and page visit data

How We Collect Information

bdg999 collects user information through various methods. These methods are described below:

  • Directly provided information: You provide information yourself when you register on our platform, fill out forms, or contact the support team.
  • Automatically collected information: Technical information is automatically collected through cookies, web beacons, and log files while you browse our site.
  • Through third parties: Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay) and necessary information from identity verification services may be collected.
  • From gaming activity: Your bets, win and loss history, and platform usage patterns are automatically recorded.

Purpose of Using Information

bdg999 uses collected information for the following legitimate purposes:

  • Account management: To create, maintain, and keep your account secure.
  • Identity verification: To confirm a user's age and identity, prevent fraud, and comply with anti-money laundering (AML) regulations.
  • Transaction processing: To process deposit and withdrawal requests safely and quickly. Withdrawals on bdg999 are generally completed within 1 hour.
  • Customer support: To resolve your complaints and questions, via 24/7 live chat in Bengali.
  • Security assurance: To detect and prevent unauthorized account access, fraud, and other misuse.
  • Service improvement: To review user experience and improve the platform's performance and usability.
  • Legal compliance: To retain and provide information in order to comply with applicable laws and regulations.
  • Responsible gaming: To detect unusual betting patterns and protect users from problematic behavior.

Sharing and Disclosure of Information

bdg999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

  • Payment partners: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banks for processing transactions.
  • Game software providers: Technical data may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure the gaming experience, but identity information is not shared.
  • Identity verification services: With approved identity verification organizations for the KYC process.
  • Legal authorities: On the basis of a court order, legal investigation, or a legitimate request from a regulatory authority.
  • Anti-money laundering: Providing necessary information to the relevant authorities in compliance with anti-money laundering laws.

Outside of the above cases, your information is not shared with any third party, and bdg999 does not transfer data to any external company for advertising or marketing purposes.

Cookies and Tracking Technologies

The bdg999 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device. The various uses of cookies are described below:

  • Essential cookies: These cookies are essential for maintaining your login session and ensuring the core functionality of the platform. They cannot be disabled.
  • Performance cookies: To analyze which pages of the site are used most and where technical issues are occurring.
  • Functionality cookies: To remember your preferences (language, display settings, etc.) and provide an improved user experience.

You can control cookies by changing your browser settings. However, disabling some cookies may cause certain features of the platform to not work properly.

Data Security Measures

bdg999 uses industry-standard security measures to keep your personal and financial information secure:

  • SSL encryption: All data transmission is secured through SSL/TLS encryption. The padlock icon in your browser confirms this.
  • Password hashing: Your password is never stored directly; only an encrypted hash is stored.
  • Two-factor authentication: A two-step verification (2FA) system for account security.
  • Limited access policy: Only authorized staff can access the necessary information.
  • Security monitoring: Suspicious activity is detected immediately through 24/7 system monitoring.
  • Data backup: Regular data backups keep the risk of data loss at zero.

However, complete security on the internet cannot be guaranteed. Even with the highest level of caution on our part, it is your own responsibility to keep your account password private and avoid logging in from unfamiliar devices.

Data Retention Period

bdg999 retains your information according to the following policy:

  • Active accounts: All information is retained for as long as your account remains active.
  • Closed accounts: Even after an account is closed, certain information must be retained for a specified period due to legal and regulatory requirements.
  • Transaction records: Financial transaction records are retained for the period required under anti-money laundering regulations.
  • Legal disputes: Information related to any ongoing legal dispute is retained until the matter is resolved.

Once the required period has passed, information is securely deleted or anonymized so that your identity is no longer identifiable.

Your Rights

As a user of bdg999, you have the following rights:

  • Right to access: You can submit a request to find out what information we hold about you.
  • Right to rectification: If any of your information is incorrect, you can request that it be corrected.
  • Right to erasure: Where there is no legal obligation to retain it, you can request that your information be deleted.
  • Right to restrict processing: In certain circumstances, you can ask us to limit the processing of your information.
  • Right to data portability: The right to receive your information in a structured, commonly used format.
  • Right to object: You can object to certain uses of your information.

To exercise these rights or to make any privacy-related request, email us at [email protected] or contact us via 24/7 live chat. We generally respond to your request within 30 business days.

Privacy of Minors

bdg999's services are strictly for persons aged 21 and above only. We do not knowingly collect or process information from any minor.

An age verification process is carried out at the time of registration. If we learn that a minor has opened an account, that account will be immediately closed and all related information will be deleted. For more details on this, please read our Responsible Gaming page.

If you are aware of a minor using our platform, please let us know at [email protected].

Policy Changes

bdg999 may update this privacy policy from time to time. In the event of changes:

  • The "Last Updated" date at the top of this page will be changed.
  • For significant changes, a notice will be sent to the registered email or posted on the platform.
  • Continued use of the service after any changes will be considered acceptance of the new policy.

Therefore, review this page regularly so that you are always informed about how your information is being managed.